Once it turns on, the Sony logo appears for a time, then disappears, then comes back. 7.1.2ch Dolby Atmos/DTS:X TM Soundbar with Wi-Fi/Bluetooth technology |HT-ST5000 / Included components may vary by country or region of purchase: RMT-AH310U, RMT-AH301E, RMT-AH310J, SA-ST5000, SA-WST5000 Experience is everything, and with sound being one of the most emotional senses we have. Press the Power button on the subwoofer. It looks like JavaScript is disabled in your browser. I am looking to pick this soundbar (either this or the Q90r soundbar). As a result, the sound isn't output from the soundbar, Dolby Atmos®, or other speakers. No Power, Cannot Operate or Freeze No Sound (Bar Speaker or Subwoofer), Soundbar audio is out of sync with the source device image using an HDMI connection, If the Soundbar audio is out of sync with the image from your source device (Blu-ray Disc™ player, cable box, game consoles, or similar device), follow the instructions that corresponds to your source device connection, Follow the steps below if the sound from the subwoofer is too low The subwoofer is a speaker for playing bass sounds. Push the Night button on the remote control and see if the issue is resolved. It's very well-built and supports virtually all audio format options, including Dolby Atmos. Included components may vary by country or region of purchase: Internet Connection Drops Out or Loses Connection. Sony - 7.1.2-Channel Hi-Res Soundbar with Wireless Subwoofer and Dolby Atmos - Black Model: HTST5000 SKU: 5818700 User rating, 4.4 out of 5 stars with 760 reviews. The sound-bar-and-subwoofer … Increase the subwoofer level to 10 or higher. TV CEC)/Out (excl. The Good The Sony HT-ST5000 is an elegant Dolby Atmos sound bar which sounds great and includes Wi-Fi music and 4K HDR compatibility. Access great movies, music and apps from your TV. Read honest and unbiased product reviews from our users. A newer version of your browser may be available. To get the full experience on Sony.com, please change your settings to allow JavaScript. I have had the soundbar for a week and now the OSD isnt working, my connections are secure. The width of the 46.5 x 3.2 x 5.7-inch soundbar makes it a good fit for 55-inch or larger TVs. TV CEC), Ethernet, Opt. 7.1.2ch Dolby Atmos/DTS:X TM Soundbar with Wi-Fi/Bluetooth technology |HT-ST5000. Had my Ht St5000 for about 1 week an I’m sending her back. The soundbar takes a lot longer to turn on ("Please wait" appears on front panel repeatedly) than when it was working fine . A test tone is not output from the speakers. Sound is good but not great for the price plus top of the Sound bar gets Extremely Hot after being on for more then an hour i can understand a little heat but she gets way to hot plus here an ther the Sub woofer will cut out or disconnect which is a pain..But for the price of this thing she is definitely going back. Set the link settings again. Thank you in advance! No sound is output from the TV when the receiver is in standby mode. Find replacement remote controls, parts and accessories. If you also add the relatively low price they cover a group of people that cannot afford to spend a lot of money for their viewing pleasure. You can find your model-specific secure link procedure in the manual on your product page. Find programming instructions and codes for your Sony remote control. Product Highlights. The unit's vibrations may cause the objects to fall. Even talking with the Sony help center for almost 2 years and there final answer was that I should bring it to the repair center at my own costs. Click on the topic to view the Troubleshooting: Hint: Want to know how to connect your Soundbar to your TV? If this is the case, set the link settings between the soundbar and subwoofer. But on the other hand by creating such compact designs meant that we would loose some things and the most obvious would b… Our site is not optimized for your current browser. Can I set anything on top of the subwoofer? I am wondering what are real user impressions of the soundbar, how well does this work with a Sony 4k TV set, whether people enjoy it or not. Sony’s high-end soundbar-subwoofer twosome delivers natural, tightly imaged, Atmos/DTS:X-abetted sound along with striking, understated good looks. Unlike most multi-channel soundbars, it doesn't come with dedicated surround speakers - all surround and … Do I have a fa Video: How to connect your HT-ST5000 Soundbar to your network, Video: HT-ST5000 Soundbar basic troubleshooting guide for no audio, Video: How to connect your HT-ST5000 Soundbar and TV and set listening devices, No Sound from Audio System Even When the Input Source Is in DTS-HD Master Audio Format, Neural:X isn't enabled for DTS sources with sampling frequencies between 96 - 192 kHz. Refer to the BRAVIA™ Connectivity Guide. Specifications. Check the status of the subwoofer LED indicator. Be among the first to get the latest The sleek HT-ST5000 looks as good as it sounds. When the LED lights up in red after turning on the audio device, the link or the connection between the unit and the subwoofer may not be complete. HT-ST5000 7.1.2ch 800W Dolby Atmos® Sound Bar. A newer version of your browser may be available. Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd. Note: If there is no sound coming from the wireless subwoofer, or the sound from the subwoofer is low, refer to the no sound comes out of the subwoofer, or the sound is low article. Follow these steps to enable Neural:X, No Audio from the Soundbar or A/V Receiver After the Software Update, The latest software update for your soundbar and A/V receiver adds support for the Enhanced Audio Return Channel (eARC). We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Spark your imagination and discover new ways to enjoy your photos. Once I installed it, updated the firmware, connected audioquest cinnamon cables properly and configured the sound setup for our living room, I was not overwhelmed. If your audio device doesn't output sound when connected to the HDMI® (ARC) port on your TV, My TV Displays a Different Volume Level When I Connect a Soundbar, If you connect a BRAVIA™ Sync-compatible soundbar to your TV, and the BRAVIA Sync or Control for HDMI setting is on, the TV shows a different volume display. I purchased the Sony HT-ST5000 with hopes for a very clear clean sound system and a nice base response. Check if the Night Mode is set to ON. All Mobile, Tablets & Smart Devices products. 2. If the power indicator flashes slowly in green or lights op in red, try to move the subwoofer to a location closer to the Bar Speaker, so that the power indicator lights up in green. I'm aware that rear speakers are not available with this set. Maintain quality from source to screen with the latest 4K HDR support, plus HDCP 2.21. I am disappointed that this is not already available, with sony's high end soundbar. Read honest and unbiased product reviews from our users. How to watch Wonder Woman 1984 for free with HBO Max -- just don't skip the end credits 3. Find helpful customer reviews and review ratings for Sony ST5000 7.1.2ch 800W Dolby Atmos Soundbar with Wireless Subwoofer (HT-ST5000), Surround Sound Home Theater experience,Black at Amazon.com. I have gotten the above soundbar for around 3 days. Sony HT-ST5000 7.1.2 Ch Dolby Atmos Soundbar - Ideal for Home Theater - Wireless - Bluetooth - Built-In Wi-Fi - Streaming Services - Digital Sound - Integrated Amplifier - Active Subwoofer - 4 HDMI - USB - Ethernet - Sound Modes - Mountable - (46.5"W x 16.8"D x 15.9"H) - (Black) The soundbar takes a lot longer to turn off ("Stand by" appears on front panel repeatedly) than when it was working fine . If this is not handled correctly by Sony I will hit the social networks big time. In, A2DP (SINK); A2DP (SOURCE); AVRCP; LDAC; AAC, SBC, Dolby Atmos®, Dolby® True HD, Dolby® Digital+, Dolby® Digital, Dolby® Dual Mono, DTS-HD High-ResoLution Audio™, DTS-HD Master Audio™, DTS-ES, DTS 96/24, DTS:X™, Digital Game Studio, ClearAudio+, Standard, Movie, Music, SPORTS, 3D Surround, Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Find helpful customer reviews and review ratings for Sony ST5000 7.1.2ch 800W Dolby Atmos Soundbar with Wireless Subwoofer (HT-ST5000), Surround Sound Home Theater experience Black at Amazon.com. Just hopefully will get people's feedback. I am starting to hear stuttering/popping noises from the subwoofer. What is the Audio Return Channel (ARC) feature? Make sure that the subwoofer power cord is securely connected to a working outlet. Sony - 7.1.2-Channel Hi-Res Soundbar with Wireless Subwoofer and Dolby Atmos - Black Model: HTST5000 SKU: 5818700 User rating, 4.4 out of 5 stars with 768 reviews. Sony HT-ST5000 Soundbar. This product has been manufactured by To reduce the risk of fire, do not cover or on behalf of Sony Corporation, 1-7-1 the ventilation opening of the appliance Konan Minato-ku Tokyo, 108-0075 with newspapers, tablecloths, curtains, Japan. One of my main reasons for purchasing the Sony HT-ST5000 was the fact that it offers 4K support with 4 HDMI sockets. I am disappointed that this is not already available, with sony's high end soundbar. Changing the wireless channels doesn't help. I found the subwoofer to rumble instead of having more of a punch to the base. No TV sound is output from the receiver. No nothing, and I tried everything. Then follow the Secure Link procedure. 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